Defects and Refunds

If you have received a damaged or defective product, we will send you a new one free of charge. Do you not want a new parcel for any reason? Then you can also get a refund!

It's easy to request a FREE new product or a refund! Just contact us below. As soon as we receive it and can confirm that it is clearly a defective product, we will send you a new product or a refund as soon as possible!

You have received the wrong product

If you ordered a specific variant of a product but received a different or wrong product, you can request the return of the correct product or variant. Simply contact us below.